Review of Alleged Claim Processing Delays to Receive Monetary Performance Awards at VA Regional Office Pittsburgh, PA 05/12/09. The Office of Inspector General (OIG) reviewed an October 21, 2008, anonymous allegation that Veterans Service Center (VSC) managers at VA Regional Office (VARO) Pittsburgh instructed Veterans Service Representatives (VSR) to delay the processing of Global War On Terror (GWOT) claims that were ready for a rating decision to meet incentive goals and receive performance award money. We did not substantiate the allegation but found that VSC managers and VSRs differed in their understanding about how to meet an April/May 2008 incremental incentive offered by the Veterans Benefits Administration (VBA) Office of Field Operations (OFO) to have zero GWOT claims pending that were awaiting a rating decision for more than 7 days by May 31, 2008. VAOIG
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