VAOIG Reviews Regional C&P Claims Receipt Dates

Audit of VA Regional Office Compensation and Pension Benefit Claim Receipt Dates 02/28/09. The Office of Inspector General (OIG) conducted a review to evaluate the accuracy of VA regional office (VARO) compensation and pension (C&P) benefit claim receipt dates. We initiated the review after the Veterans Benefits Administration’s (VBA) Administrative Investigation Board concluded that VARO New York intentionally reported inaccurate receipt dates for 220 (56 percent) of 390 reviewed claims. The objectives of the review were to determine if (1) other VAROs reported inaccurate claim receipt dates; (2) inaccurate claim receipt dates caused veterans or their beneficiaries to receive incorrect benefit payments; and (3) inaccurate claim receipt dates caused VBA to report incorrect claim-processing times to veterans, members of Congress, or other stakeholders. VAOIG