The VA is Looking for Better Ways to Serve OEF/OIF Veterans

Seven Touches of Outreach 04/03/2010. We are being proactive in providing earned care and benefits, but is it enough? As a department, we are striving to be as responsive and flexible as the OEF/OIF Service Members have had to be. Challenging the assumptions includes reviewing how the VA serves you Service Members who have been deployed in ways not seen since World War II.

As you may know, Guard and Reserve members returning from combat tours are entitled to five years of free VA healthcare and 180 days to obtain a one-time dental evaluation and treatment.
This means we need to get them quickly enrolled in VA. With this generation, a letter in the mail doesn't cut it anymore. There has to be personal contact for the message to get across, and we have designed an outreach office with a plan to do that.  VA