Can the VA Disability Claims System Be Fixed?

VA official: Disability claims system ‘cannot be fixed' 03/18/2010. Bailing wire and bandages cannot save the veterans' disability claims process, the Veterans Affairs Department's chief technology officer said Thursday at a roundtable discussion about ways of cutting the growing backlog of claims and improving accuracy. "In my judgment, it cannot be fixed," said Peter Levin. "We need to build a new system, and that is exactly what we are going to do." Levin's comments came at a meeting organized by the House Veterans' Affairs Committee to toss around ideas for repairing a system that has a backlog of about 1.1 million claims awaiting decisions and an error rate on claims of 17 to 25 percent, depending on who is counting. Federal Times