VAOIG Review of the VA's New Claims Processors

Veterans Benefits Administration Review of New Hire Productivity and the American Recovery and Reinvestment Act Hiring Initiative 02/19/2010. In FYs 2007 and 2008, Congress appropriated $185 million to VBA to hire claims processors. In FY 2009, VBA received $150 million through the American Recovery and Reinvestment Act (ARRA) to hire about 2,300 claims processors. The Office of Inspector General conducted a review to assess VBA’s efforts to meet its hiring goals and the impact of VBA’s increased workforce on compensation and pension (C & P) claims workload. VAOIG