From the U.S. Department of Veterans Affairs Office of the Inspector General

Combined Assessment Program Review of the Jesse Brown VA Medical Center Chicago, Illinois [08-00003-10] 10/17/08. During the week of July 21–25, 2008, the OIG conducted a Combined Assessment Program (CAP) review of the Jesse Brown VA Medical Center (the medical center), Chicago, IL. The purpose of the review was to evaluate selected operations, focusing on patient care administration and quality management (QM). During the review, we also provided fraud and integrity awareness training to 143 medical center employees. The medical center is part of Veterans Integrated Service Network (VISN) 12.

Healthcare Inspection Allegations of Delayed Access to Care and Lack of Concern, Bay Pines VA Healthcare System, Bay Pines, Florida [08-01863-08] 10/16/08. The purpose of the review was to evaluate allegations regarding a patient’s experience with schedulers in the Primary Care Call Center (Call Center) and the Cardiology Clinic at the Bay Pines VA Healthcare System (the system). The complainant alleged that Call Center and Cardiology Clinic schedulers did not schedule appointments for him in a timely manner even though he reported medical symptoms. In addition, he alleged a lack of concern by the schedulers.

Combined Assessment Program Review of the Northampton VA Medical Center Leeds, Massachusetts [07-03175-09] 10/16/08. During the week of July 21–25, 2008, the OIG conducted a Combined Assessment Program (CAP) review of the Northampton VA Medical Center (the medical center), Leeds, MA. The purpose of the review was to evaluate selected operations, focusing on patient care administration and quality management (QM). During the review, we also provided fraud and integrity awareness training for 41 medical center employees. The medical center is part of Veterans Integrated Service Network (VISN) 1.